Privacy Policy

1. Data Controller

The data controller for your personal data is Hanza Sky Suites, located at al. Wyzwolenia 46, 71-132 Szczecin, Poland. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws.

2. Data We Collect

When you make a reservation or interact with our website, we may collect the following personal data:

• First and last name
• Email address
• Phone number (optional)
• Check-in and check-out dates, number of guests
• Special requests related to your stay
• Technical data: IP address, browser type, and pages visited (collected automatically)

3. How We Use Your Data

• Processing and managing your reservation
• Communicating with you regarding your stay (confirmations, updates)
• Improving our services and website experience
• Complying with legal obligations (tax, accounting)

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the GDPR: (a) performance of a contract — to fulfill your reservation; (b) legitimate interest — to improve our services and ensure security; (c) legal obligation — to comply with tax and accounting requirements; (d) consent — where you have given explicit consent, such as for marketing communications.

5. Data Sharing

We may share your personal data with: (a) Smoobu GmbH, our property management system provider, which processes reservation data on our behalf; (b) payment processors for secure transaction handling; (c) public authorities when required by law. We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, typically for the duration of your reservation plus 5 years for tax and accounting compliance. You may request earlier deletion at any time, subject to legal obligations.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — obtain a copy of your data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data
• Right to restriction — limit how we use your data
• Right to data portability — receive your data in a structured format
• Right to object — object to certain processing activities

You also have the right to lodge a complaint with the Polish Data Protection Authority (UODO) at uodo.gov.pl.

8. Cookies

Our website uses essential cookies to ensure proper functionality, including language preferences and session management. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.

9. Contact

For any questions regarding this privacy policy or to exercise your rights, please contact us at:

info@hanzaskysuites.com